{"id":104,"date":"2026-09-02T17:18:22","date_gmt":"2026-09-02T17:18:22","guid":{"rendered":"http:\/\/heartnotewellness.com\/?page_id=104"},"modified":"2026-09-24T15:11:22","modified_gmt":"2026-09-24T15:11:22","slug":"faq","status":"publish","type":"page","link":"http:\/\/heartnotewellness.com\/?page_id=104","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"104\" class=\"elementor elementor-104\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce80ae e-flex e-con-boxed e-con e-parent\" data-id=\"1ce80ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-302e44f elementor-widget elementor-widget-html\" data-id=\"302e44f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n  <meta charset=\"UTF-8\" \/>\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>\n  <meta name=\"description\" content=\"Frequently asked questions about discovery calls, virtual counselling, fees, insurance, EMDR, IFS and working with Heartnote Counselling & Wellness.\" \/>\n  <title>FAQ | Heartnote Counselling & Wellness<\/title>\n\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n  <link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:wght@400;500;600&family=Playfair+Display:ital,wght@0,500;0,600;1,500&display=swap\" rel=\"stylesheet\">\n  <link rel=\"stylesheet\" href=\"styles.css\" \/>\n<\/head>\n<body>\n  <header class=\"site-header\">\n    <div class=\"container nav-wrap\">\n      <a href=\"index.html\" class=\"brand\" aria-label=\"Heartnote home\">\n        <img decoding=\"async\" src=\"http:\/\/heartnotewellness.com\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-2-2026-07_45_39-PM.png\" alt=\"Heartnote Counselling & Wellness logo\">\n      <\/a>\n\n      <button class=\"menu-toggle\" aria-label=\"Open menu\" aria-expanded=\"false\">\u2630<\/button>\n\n        <nav class=\"nav-links\" aria-label=\"Primary navigation\">\n        <a href=\"http:\/\/heartnotewellness.com\/\">Home<\/a>\n        <a href=\"http:\/\/heartnotewellness.com\/?page_id=99\">About<\/a>\n        <a href=\"http:\/\/heartnotewellness.com\/#services\">Counselling<\/a>\n        <a href=\"http:\/\/heartnotewellness.com\/#practice\">Areas of Practice<\/a>\n        <a href=\"http:\/\/heartnotewellness.com\/#approach\">Approach<\/a>\n        <a class=\"active\" href=\"http:\/\/heartnotewellness.com\/?page_id=104\">FAQ<\/a>\n        <a href=\"https:\/\/na01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fheartnotewellness.janeapp.com%2F&data=05%7C02%7C%7Cd8770d04945d46322fbc08deddde111d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639192142987732595%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qjlnmQQtjCrGkeSOOT%2BZTg6lLebS9EjSUOTvutwXuys%3D&reserved=0\" class=\"nav-cta\">Book a Discovery Call<\/a>\n      <\/nav>\n    <\/div>\n  <\/header>\n\n  <main>\n    <section class=\"inner-hero\">\n      <div class=\"container inner-hero-grid\">\n        <div class=\"inner-hero-copy\">\n          <div class=\"breadcrumbs\">\n            <a href=\"index.html\">Home<\/a>\n            <span>\/<\/span>\n            <span>FAQ<\/span>\n          <\/div>\n          <div class=\"eyebrow\">FREQUENTLY ASKED QUESTIONS<\/div>\n          <h1>A little more clarity before you begin.<\/h1>\n          <p class=\"lead\">\n            Starting therapy can bring up questions. Here you can learn more about\n            discovery calls, virtual sessions, fees, insurance, EMDR, IFS, and what\n            working together can look like.\n          <\/p>\n        <\/div>\n\n        <div class=\"inner-art-card\" aria-hidden=\"true\">\n          <div class=\"art-rainbow\">\n            <span class=\"r1\"><\/span>\n            <span class=\"r2\"><\/span>\n            <span class=\"r3\"><\/span>\n          <\/div>\n          <div class=\"art-heart\">\u2665<\/div>\n          <div class=\"art-note\">Questions are welcome here.<\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section class=\"faq-layout\">\n      <div class=\"container faq-grid\">\n        <aside class=\"faq-sidebar\">\n          <div class=\"faq-sidebar-box\">\n            <div class=\"eyebrow\">STILL WONDERING?<\/div>\n            <h3>You don\u2019t have to figure it out alone.<\/h3>\n            <p>\n              If your question is not answered here, you are welcome to connect with\n              me directly or book a free discovery call.\n            <\/p>\n            <a class=\"button button-primary\" href=\"https:\/\/na01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fheartnotewellness.janeapp.com%2F&data=05%7C02%7C%7Cd8770d04945d46322fbc08deddde111d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639192142987732595%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qjlnmQQtjCrGkeSOOT%2BZTg6lLebS9EjSUOTvutwXuys%3D&reserved=0\" class=\"nav-cta\">Book a Discovery Call<\/a>\n          <\/div>\n        <\/aside>\n\n        <div>\n          <div class=\"faq-section-label\">GETTING STARTED & PRACTICE DETAILS<\/div>\n          <div class=\"faq-list\">\n               <details>\n    <summary>What is counselling?<\/summary>\n\n    <div class=\"faq-answer\">\n      <p>\n        Counselling is an opportunity to pause from the demands of everyday life\n        and intentionally turn inward. It is a space to explore your experiences,\n        emotions, and the ways they show up in your body or daily life with curiosity,\n        compassion, and support.\n      <\/p>\n\n      <p>\n        We may talk through what feels overwhelming, explore how different parts of\n        you have worked to protect you, become more attuned to the language of your\n        nervous system, and process difficult emotions and experiences. We can also\n        make space for joy, understand your strengths, identify your core values, and\n        navigate life\u2019s challenges and unpredictability with gentleness and care, at\n        a pace that honours your current needs.\n      <\/p>\n\n      <p>\n        Together, we can honour your emotions, deepen your understanding of yourself,\n        and connect with what matters most to you. Through conversation, reflection,\n        and evidence-informed therapeutic approaches, we can work collaboratively to\n        help you build resilience, move through difficult experiences, foster more\n        meaningful relationships with yourself and others, and create lasting change\n        that aligns with the life you want to live.\n      <\/p>\n    <\/div>\n  <\/details>\n\n\n  <!-- FAQ 2 -->\n  <details>\n    <summary>What is your approach to counselling?<\/summary>\n\n    <div class=\"faq-answer\">\n      <p>\n        My practice is heart-led and compassion-guided, supporting individuals who\n        are curious about what their nervous system may be calling for. I am deeply\n        passionate about helping my clients cultivate curiosity, compassion, and\n        clarity at a pace that feels grounded and sustainable.\n      <\/p>\n\n      <p>\n        Together, we can explore what your nervous system may be communicating,\n        uncover the wisdom already within you, and build upon it as a guide for your\n        present and future chapters. Through this process, my hope is to support you\n        in developing a deeper and more connected relationship with yourself and\n        those around you.\n      <\/p>\n\n      <p>\n        I believe growth can often emerge through compassionate honesty. With your\n        trust and consent, I may gently reflect patterns or protective strategies I\n        notice that may no longer be serving you. I may offer thoughtful observations,\n        meaningful questions, and gentle challenges when something important arises.\n      <\/p>\n\n      <p>\n        Together, we can explore these moments with curiosity and care, creating\n        space for deeper understanding, meaningful growth, and lasting change.\n      <\/p>\n    <\/div>\n  <\/details>\n\n\n  <!-- FAQ 3 -->\n  <details>\n    <summary>What can I expect during a counselling session?<\/summary>\n\n    <div class=\"faq-answer\">\n      <p>\n        Sessions typically begin by checking in with what has been happening since\n        we last met, including emotions, challenges, successes, and anything you\n        would like to bring into the space to be witnessed and explored.\n      <\/p>\n\n      <p>\n        From there, we will collaboratively decide what feels most supportive to\n        explore. This may include practicing grounding or regulation strategies,\n        understanding protective patterns, exploring relationships and values,\n        processing past experiences, or working toward specific therapeutic goals.\n      <\/p>\n\n      <p>\n        My integrative approach allows sessions to be responsive rather than\n        following a one-size-fits-all structure. We may incorporate elements of\n        EMDR, Internal Family Systems (IFS), mindfulness, and somatic approaches\n        depending on what best supports you and your therapeutic goals in that\n        particular session.\n      <\/p>\n    <\/div>\n  <\/details>\n              \n            <details>\n          <summary>What is a discovery call? Do I need to book a discovery call before I book an intake appointment?<\/summary>\n          <div class=\"faq-answer\"><p>A consultation is a brief conversation and opportunity before starting therapy where we can learn more about each other and explore whether my approach feels like a good fit for your needs. Starting therapy can feel vulnerable, and it is important that you feel comfortable with the person you choose to support you. You are welcome to share what brings you to therapy, ask any questions you may have, and learn more about my approach and how I work.<\/p>\n<p>If after the discovery call, we both feel that working together may be a good fit, you are welcome to book your intake appointment after completing the consent and intake forms that I will send to you.<\/p>\n<p>While a consultation is not required before booking an intake appointment, it can be a helpful first step in making sure the therapeutic relationship feels supportive and aligned with what you are looking for.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>Who do you work with?<\/summary>\n          <div class=\"faq-answer\"><p>I work with individuals aged 19 and older who are located within British Columbia. If you feel drawn to my approach but are unsure whether we may be a good fit, you are welcome to book a free discovery call. This is an opportunity for us to connect, learn more about what you are looking for, and explore whether my approach can support you on your journey.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>Do you offer sessions in-person or virtually only?<\/summary>\n          <div class=\"faq-answer\"><p>At this time, I only offer virtual sessions.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>How much do sessions cost?<\/summary>\n          <div class=\"faq-answer\"><ul>\n<li><strong>Individual Counselling Intake Session \u2014 60 minutes:<\/strong> $160<\/li>\n<li><strong>Individual Counselling Session \u2014 50 minutes:<\/strong> $160<\/li>\n<li><strong>Individual Counselling Session \u2014 80 minutes:<\/strong> $210<\/li>\n<\/ul><\/div>\n        <\/details>\n<details>\n          <summary>What are the payment options?<\/summary>\n          <div class=\"faq-answer\"><p>For your convenience, payment can be made by credit card through JaneApp or via e-transfer.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>How does billing and insurance work?<\/summary>\n          <div class=\"faq-answer\"><p>An invoice will be provided after each session. Please note that missed appointments or cancellations made within 48 hours of your scheduled appointment time are subject to a cancellation fee.<\/p>\n<p>I do not bill directly to insurance providers. I encourage you to connect with your insurance provider to confirm whether your plan includes coverage for counselling services provided by Registered Social Workers.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>How can I book a virtual session?<\/summary>\n          <div class=\"faq-answer\"><p>Once you have created your JaneApp account, you can book your virtual sessions directly through the platform.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>When are sessions available?<\/summary>\n          <div class=\"faq-answer\"><p>My availability is listed in JaneApp with available appointment times. If there is a time that you are wanting that is not there, you are welcome to email me at <a href=\"mailto:rhea@heartnotewellness.com\">rhea@heartnotewellness.com<\/a> to see if I can offer more date and time options.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>What is Eye Movement Desensitization and Reprocessing (EMDR)?<\/summary>\n          <div class=\"faq-answer\"><p>Eye Movement Desensitization and Reprocessing (EMDR) is an evidence-based therapy approach that supports the processing of distressing or overwhelming experiences. When difficult experiences continue to impact us in the present, EMDR can help us explore and work through the emotions, body sensations, beliefs, and memories connected to them.<\/p>\n<p>Through an eight-phased structured process involving bilateral stimulation, such as eye movements or tapping, EMDR is not about forgetting, minimizing, or changing what happened; it is about supporting a different relationship with the memory so it no longer carries the same level of distress or power in the present.<\/p>\n<p>EMDR is a collaborative process that is guided by your readiness and needs. You do not need to share every detail of an experience for EMDR to be helpful. Together, we can explore whether EMDR feels like an appropriate approach for you, learn more about the process and how it can be helpful, and take time to strengthen coping and grounding skills that support emotional regulation before beginning trauma processing.<\/p>\n<p>EMDR is one of the therapeutic approaches that we may incorporate into our work together. It is not a one-size-fits-all approach, and we will collaboratively explore what modalities and strategies best support your unique experiences, needs, and goals.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>What is Internal Family Systems (IFS)?<\/summary>\n          <div class=\"faq-answer\"><p>Internal Family Systems (IFS) is a compassionate, evidence-informed therapy approach that invites us to explore the different \u201cparts\u201d of ourselves, the roles they have taken on throughout our lives, and how they influence our thoughts, emotions, behaviours, and relationships.<\/p>\n<p>IFS recognizes that these parts often develop as ways of protecting us in response to our relationships, environments, and life experiences. Rather than trying to change, silence, or get rid of these parts, we approach them with curiosity and compassion to better understand their intentions, needs, and the ways they have tried to support us.<\/p>\n<p>Through this process, IFS can support you in deepening your understanding of yourself, building a more compassionate relationship with your inner experiences, and creating more choice in how you respond to yourself, others, and the world around you. This work is collaborative and unfolds at a pace that honours your readiness, needs, and goals.<\/p><\/div>\n        <\/details>\n<details>\n          <summary>What is the difference between a social worker and other counselling professions?<\/summary>\n          <div class=\"faq-answer\"><p>Social Workers are mental health professionals who understand that our experiences are shaped not only by what happens within us, but also by the relationships, communities, cultures, and systems we are connected to and live within. While many counselling professions support emotional well-being and mental health, Social Work education places a strong emphasis on understanding the personal, relational, and social factors that influence how we experience ourselves and the world around us.<\/p>\n<p>As a Registered Social Worker, I hold space for both your inner experiences and the broader contexts that have shaped your life. Together, we may explore your thoughts, emotions, behaviours, relationships, identities, experiences, and the systems around you to better understand the ways they have influenced\u2014and continue to influence\u2014your present experiences.<\/p>\n<p>Social Workers who have the appropriate education, training, and clinical experience can provide counselling and therapy. My practice is grounded in trauma-informed, anti-oppressive, attachment-based, and feminist perspectives. I draw from approaches such as Eye Movement Desensitization and Reprocessing (EMDR), Internal Family Systems (IFS), mindfulness, and somatic-based practices, which I have completed additional training in, to support you in developing greater compassion for yourself, deepening your understanding of your experiences, and moving toward changes that feel meaningful for you.<\/p><\/div>\n        <\/details>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <section class=\"contact\">\n      <div class=\"container contact-card\">\n        <div>\n          <div class=\"eyebrow\">READY WHEN YOU ARE<\/div>\n          <h2>A free discovery call can be your first step.<\/h2>\n          <p>\n            We can learn more about each other, explore what you are looking for,\n            and see whether my approach feels aligned with your needs.\n          <\/p>\n        <\/div>\n        <div class=\"contact-action\">\n          <a class=\"button button-primary large\" href=\"https:\/\/na01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fheartnotewellness.janeapp.com%2F&data=05%7C02%7C%7Cd8770d04945d46322fbc08deddde111d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639192142987732595%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qjlnmQQtjCrGkeSOOT%2BZTg6lLebS9EjSUOTvutwXuys%3D&reserved=0\" class=\"nav-cta\">Book a Free Discovery Call<\/a>\n          <small>Virtual counselling for adults 19+ in British Columbia.<\/small>\n        <\/div>\n      <\/div>\n    <\/section>\n  <\/main>\n\n  <footer>\n    <div class=\"container footer-grid\">\n      <div>\n        <img decoding=\"async\" src=\"http:\/\/heartnotewellness.com\/wp-content\/uploads\/2026\/09\/4c5acb05-d23d-447f-a872-ea3764d92e74.jpg\" alt=\"Heartnote Counselling & Wellness\">\n      <\/div>\n      <div>\n        <p>Compassion \u2022 Presence \u2022 Authenticity<\/p>\n        <p>\u00a9 2026 Heartnote Counselling & Wellness<\/p>\n      <\/div>\n    <\/div>\n  <\/footer>\n\n  <script src=\"script.js\"><\/script>\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ | Heartnote Counselling &#038; Wellness \u2630 Home About Counselling Areas of Practice Approach FAQ Book a Discovery Call Home \/ FAQ FREQUENTLY ASKED QUESTIONS A little more clarity before you begin. Starting therapy can bring up questions. Here you can learn more about discovery calls, virtual sessions, fees, insurance, EMDR, IFS, and what working [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-104","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=\/wp\/v2\/pages\/104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=104"}],"version-history":[{"count":31,"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=\/wp\/v2\/pages\/104\/revisions"}],"predecessor-version":[{"id":231,"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=\/wp\/v2\/pages\/104\/revisions\/231"}],"wp:attachment":[{"href":"http:\/\/heartnotewellness.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}